Return Policy

KANIRA — Return Policy
Transparent · Fair · Customer First

At Kanira, we take great care in confirming every order before it reaches you. Your size is verified with you before we dispatch — so every piece is tailored to your needs. In the rare case something goes wrong, we've got you covered.

Our Size Confirmation Promise

We Confirm Your Size Before Shipping

Before dispatching any order, our team personally confirms your size with you. This ensures you receive the perfect fit every time — eliminating size-related issues completely.

What this means for you:

  • You will receive a confirmation call/message before we ship

 

  • We double-check your measurements and size preference

 

  • Once size is confirmed and the order is shipped, size exchanges are not applicable

When We Accept a Return

Defective Product Only

We accept returns only if you receive a product with a manufacturing defect, such as:

  • Stitching defect or torn fabric
  • Wrong product delivered
  • Damaged item received
  • Print or embroidery defect

Report Within 48 Hours
Defects must be reported within 48 hours of delivery, with photos as proof.

Store Credit — Our Resolution

Store Credit Issued — Not a Cash Refund

If your return is accepted, we will issue store credit equivalent to the product value. This credit can be used on your next Kanira purchase — no expiry, no hassle.

How store credit works:

  • Credit is added to your Kanira account within 3–5 working days of return pickup
  • Can be used on any product across our store
  • No cash or bank refunds will be processed
  • Store credit has no expiry date

We Do NOT Accept Returns If:

  • Size issue — as size is confirmed before shipping

 

  • Item has been worn, washed, or altered

 

  • Original tags have been removed

 

  • Defect reported after 48 hours of delivery

 

  • Minor colour variation due to screen/photography differences

 

  • Customer changed their mind after delivery

How to Raise a Return Request

  1. Contact Us Within 48 Hours — WhatsApp or email us within 48 hours of receiving your defective order.

 

  1. Share Order Details & Photos — Send your Order Number + clear photos/video showing the defect clearly.

 

  1. We Review & Confirm — Our team will review your request within 24 hours and confirm if it qualifies.

 

  1. Pickup Arranged — We arrange free pickup of the defective item from your address.

 

  1. Store Credit Issued — Store credit is added to your account within 3–5 working days of pickup.

Need Help? We're Here!

Reach out to us and we'll resolve your concern as quickly as possible.

Email: kanira.india15@gmail.com
WhatsApp: [6006459573]
Response Time: Within 24 Hours

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